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UPSD Resolves Email Server Issues
Written by Staff Report
2024-03-27

            Two weeks after discovering a network outage, the Upper Perkiomen School District has resolved issues related to its email servers. On Tuesday, a ParentSquare message announced that its email servers are running smoothly.

            In the message, administrators wrote that they were "thrilled" to make the announcement. The message also reminds recipients that the district's phone systems are also fully operational and are actively receiving all calls and voicemail messages.

            Additionally, the message states that the district's IT Department is currently working diligently to ensure that all high school students have their laptop devices up and running before Spring Break, which begins Thursday, March 28.

            Alexis Jenofsky, the district's communications specialist, did not return a message sent Wednesday morning asking if the issue would be included in this evening's board workshop meeting or if it would be discussed. In an email received Wednesday morning,

            Board President Melanie Cunningham could not provide any additional information on the project status in an email received just before 11 a.m. She assured the community that district staff and board members "have been diligently working toward our safety and security goals and that will continue." 

            Administrators initially discovered the issue March 12 that disrupted the district's computer system, according to Superintendent Allyn Roche. He described the issue as "the elephant in the room" during a March 14 school board meeting.

            Board President Melanie Cunningham thanked the district's entire staff, including its IT and payroll departments, for being resilient and flexible.

            "Pens and paper are a good thing," Cunningham said during the meeting.

            The system disrupted several district functions, including classroom technology, its email server, the phone system, the cafeteria's point of sale system and copiers/printers in the buildings. Restoration of each occurred gradually, according to multiple ParentSquare messages posted by administrators.

            On Monday, March 18 administrators announced the restoration of the cafeteria's point of sale system and copiers/printers in the buildings. The following day, they informed families that the district's telephone system was partially functioning. Additionally, administrators announced that the district's classroom technology was restored.

            On March 20, the district's phone system was able to receive outside calls and record voice messages. Administrators released phone numbers for each of the five schools. However, its servers remained inactive, according to a message posted on ParentSquare.

            Officials have not yet revealed the cause of the network outage.


 

 

 

 

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